Your business may be owed money due to mis-sold energy contracts

We’ve helped hundreds of businesses make claims ranging from £5,000 to £2,000,000. 
See how much you are owed in 3 simple steps

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Simple Process to Apply Service.

Step
1

Upload documents

The uploading of the necessary documents to our website is a simple process that will allow us to efficiently process your request.
Step
2

We Will Review Documents

Upon receipt of the necessary documents, our team will review them and promptly inform you of the amount owed back to you.
Step
3

Sign Documents

Sign the necessary documents and our team will take care of the rest.

Its Really That Simple

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Here's An Example Of How It Works

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Our Average Claim looks a little like this:

Contract 1: Gas Contract Length: 2 Years Energy Broker Rate (Uplift): 1 p/kWh Annual Consumption: 523,151 Energy Broker Commission: £10,463.02

Contract 2: Electricity Contract Length: 5 Years Energy Broker Rate (Uplift): 0.4 p/kWh Annual Consumption: 764,894 Energy Broker Commission: £15,297.88

Total Combined Commission: £25,760.90

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Have You Been Mis-Sold To?

Energy brokers legally have to disclose any commissions earned, but many have made misleading statements or concealed their financial incentives over the years.

Over 90% of the businesses we’ve spoken to have used an energy broker, and our average claim is over £25,000, with some enterprises entitled to millions of pounds in energy compensation.

We believe upwards of 2 million businesses are entitled to compensation, and we’re here to make your energy claim as easy as possible.

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How are energy brokers mis-selling?

Did your energy broker tell you how much they made from arranging your business contract? In our experience, most don’t, and there’s usually a good reason for that. Brokers know that if they had to fully disclose, they would not make anything like the kind of commissions they would do if everything were transparent. After all, would you sign up for a deal if you knew up to 75% of your energy bill was broker’s commissions?

They may even have told you that the service was free or that the broker got their commission from the supplier as an “introducers fee” or words to that effect. Typically, most brokers receive their commission directly from the supplier they place you with, which is built into the unit price they arrange for you. Often, this is not disclosed to the customer.

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The Business Energy Claims team is comprises legal energy experts with over 150 years of experience within their fields. This helps us to quickly identify if you have been mis-sold and, if so, recover that money on your behalf.

The process is very straightforward and hassle-free. All we need is a few bits of information to get started and process your claim:

  • The name of the broker you used
  • Copies of supply contracts or, if you don’t have these, copies of invoices
Once we have your details, we will start valuing your claim and liaising with the broker and supplier on your behalf. We will keep you fully updated on the claim’s progress and answer any questions you may have.

FAQ's

This is often the case, but this does not determine whether or not you have a claim. In many circumstances, it is conceivable that a broker can save you money because of the excessive deal you were on previously. But there can still be a substantial amount of hidden commission resulting in a claim.

Usually, brokers persuade clients to take a longer-term contract than a short term, claiming that the market will likely increase during this time. However, brokers are motivated to sell longer-term agreements, which are more appealing to them because the commission is multiplied by the length of the contract, usually representing a more significant claim amount.

Unfortunately, energy brokers are not regulated, and OFGEM has no powers (at present) to deal with them. We are pushing the likes of OFGEM, Citizens Advice, etc., to enforce a code of practice and regulate the industry. In the absence of regulation, we are looking to push for financial redress for businesses that have been mis-sold.

That could be the case, and usually, clients perceive that brokers earn a negligible sum that does not affect their energy costs. However, our average claim amount is over £25,000, which can extend to significantly higher. Our experience tells us that clients are usually shocked to find the true extent of the undisclosed commission amounts.

Because of the misrepresentations that can be made and how brokers can mislead, even the most astute finance directors and teams can be mis-sold to.

We completely agree. Ultimately energy brokers are businesses and ought to be paid. However, generally, brokers are paid by adding a margin to your rates which can occupy a significant proportion of your energy spend, and according to the duties that they owe to you, they ought to fully and frankly disclose this to you and the amount of their commission.

A TPI is the acronym for ‘Third Party Intermediary’ – also known as energy brokers or energy consultants.

Please provide the details of the contracts the broker(s) put in place for you. Sign a letter of authority allowing us to engage with the broker(s) and supplier(s), and we will do the rest. We will write to the broker & suppliers to ascertain the value of your claim and let you decide if you wish to launch a claim. In the event a claim is started, you will be required to cooperate with the solicitor at all times so that we can achieve a successful outcome. We will try to keep your involvement to as little as possible and use our expertise to gather all evidence without interruption, although sometimes we will require your help.

This depends on several factors, and it is difficult to say precisely how long your claim will take. We have had allegations settled within two weeks and others that took several months to settle.

In some ways, it is similar to PPI for the consumer market. This is for the non-domestic energy market and relates to gas and electricity bills only.

We will complete the initial inquiries into your claim on a no obligation basis and at no cost. Once we have established whether you have a claim, to proceed, you will need to sign an agreement setting out our Terms & Conditions, which will set out our fees upon achieving a successful outcome.

We take the case on in anticipation of a successful outcome. Some people are calling these types of agreements “no-win, no-fee agreements.” In the event your claim is successful, we will deduct our fee (set out clearly and explained to you in full when you begin your claim) from the compensation awarded.

Many clients have a good relationship with their energy broker and this is understandable as you put your trust in them to get you a good deal for your energy. Often where this trust has been built up it results in more significant claims because brokers can take advantage of the trust you place in them.

Typically speaking, not really, but some things that may happen are that the broker may take their commissions out of the deal, leaving you with a lower rate, or they may ask to cancel the contract. We will always ask your permission to have any such changes applied.

No, we are not an energy broker, we do not sell energy contracts.

There are no figures on the scale of mis-selling in the industry, and indeed, some brokers correctly review the market and describe the options accurately while demonstrating transparency over their fees with their clients. However, if your broker did not disclose to you how much they earned at the very least, they have not demonstrated transparency, and you could have a claim.

Many ethical and transparent brokers are in the market, and not all are mis-selling or hiding their fees. However, our experience is that most cases involve at least one area of mis-selling.

Some brokers add value-added services for your benefit, which is good. However, if you don’t know with certainty how much you are being charged, you can’t make an informed decision about the additional services you may be receiving.

Unfortunately, the supplier will probably not disclose this as the supplier and broker have an arrangement that the supplier must let the broker answer questions about commissions. We think this is wrong. It is also true that some suppliers rely heavily on the introductions they get from some brokers.

You could, but if there’s no check in place to ensure you are given the truth and all the information you need to make an informed decision. Because of this, you can’t guarantee you have correct and complete information. We have experience with brokers giving incomplete information and even misleading clients.

There is a slight chance you may have to. Only a small number of cases proceed to court, but if this happens, your solicitor will be there every step of the way to guide you.

Start Your Claim

Please Select From

* You can find this on your Energy Contract or Invoice. For Electricity (MPAN Number) – this is usually displayed as series of boxes with numbers and always starting with a bold S, it is 21 digits long (on some contracts or invoices the MPAN shows only the bottom line of numbers, which is 13 digits long); for Gas (MPRN Number) – this is displayed as a number between 8 and 15 digits long.

** This is usually displayed on your contract (but not on an Invoice), along with the Contract End Date

*** Usually displayed on an Invoice

Please also attach copies of your Energy Contracts and 1-2 invoices from each year of your contract

Once you submit your information to us, we will get back within 24-48 hours providing you with an accurate calculation for your potential claim value.

If happy for us to subsequently proceed with submitting your claim, we will advise you on all further steps.